We accept payment by internet banking and direct deposit to our New Zealand bank account. (Sorry we cannot accept payments by cheque or credit card).
The tour operator is Kiwi Travel Club Ltd. As tour operator we use the services of other suppliers to provide aspects of the tour. We have no direct control over these suppliers and cannot accept responsibility should they fail for any reason to provide the contracted services.
Confirmed Bookings: Quoted prices are subject to supplier price increases, currency fluctuations and applicable tax changes until the booking is confirmed. Once confirmed we regard your booking as a firm commitment to travel and put in place the necessary arrangements for the tour to proceed
Travel Insurance: For overseas tours, all participants must have travel insurance including cancellation cover.
Tour Safety & Management: It is a condition of your participation you agree to follow the reasonable instructions of the tour leaders.
Itinerary Alterations: No refunds will be given for voluntary itinerary alterations. Participants are advised it may be necessary to alter the itinerary for operational reasons such as road closures. Refunds are not generally available in these circumstances and participants should ensure their travel insurance covers such events.
Covid 19 Cancellation policy
Should the tour be impacted by Covid 19 restrictions we will reschedule the tour to another date. If we are unable to reschedule, or the participant is unable to join the tour on the new dates, we will refund all money paid less supplier cancellation fees (If any). This policy only applies to Covid 19 cancellations. If you cancel for any other reason our standard cancellation policy applies.
Standard cancellation policy
Prior to final payment – Loss of deposit if you change your mind or cancel.
After final payment – Up to 100% of tour cost. Refunds are subject to supplier cancellation terms and conditions; processing and penalty fees may be payable. Kiwi Travel Club Ltd (KTC) tour fees and charges are non-refundable (subject to and not intended to limit your rights under the Consumer Guarantees Act and Fair-Trading Act).
Funds held for suppliers
When you make a tour booking with KTC we regard that as a firm commitment to travel and make the necessary arrangements with suppliers for the tour to proceed. Money paid to KTC is not held on trust but as a debt due and payable to the tour suppliers.